Client Success Manager (CSM)

New York, NY
Full Time

Position Overview

Client Success Managers (CSMs) oversee the day-to-day management of our influencer marketing initiatives and serve as the primary point of contact for our clients.

CSMs are responsible for nurturing client relationships and delivering world-class service.

This role is responsible for planning, executing, and delivering on the key campaign deliverables and creative brief requirements, ultimately ensuring the success of campaigns and brand retention.

About obviously

Obviously is a fun, exciting and profitable business that works with world class brands like Google, Sephora, Saks, Amazon, and Lyft. We pride ourselves in providing our clients exceptional service and expertise in the exciting and ever changing landscape of influencer marketing.

Learn more > Obviously

Primary Responsibilities

  • Ensure the Success of Your Clients & Their Campaigns
  • Ensure we understand a brand’s KPIs
  • Ensure the strategy we are using to hit the KPI’s are the right ones
  • When problems present themselves find the best solution to address them
  • Understand the data that drives the performance of your campaigns and provide insights, analytics and recommendations to clients
  • Strong Project Management & Internal Communication
  • Ability to project manage intricate campaigns, from landing pages, multi-tiered campaigns, sampling/giveaway campaigns
  • Maintain internal calendars and timelines based on client needs-- Proactively informs CS team on campaign updates and pacing
  • Clearly delegate tasks to members of internal teams to ensure success of campaign KPI’s-- Manage Influencer Payments and maintain margin in accordance with SOW
  • Provide Excellent Client Success
  • Manage all communication for your book of business in a professional and timely manner
  • Be solutions-oriented and optimize in favor of the brand
  • Work to retain clients and scale client growth\Thinks beyond the standard reporting capabilities and take reports a step further to showcase results to clients
  • Brings thought leadership and subject matter expertise to the larger team

Who we are looking for

Qualifications

  • 4+ years of account management experience
  • Client Service experience (agency preferred)
  • Project Management experience
  • Has owned and successfully managed large book of business
  • Builds and maintains great client relationships

Salary & Benefits

We're a small, collaborative team which means that you will have direct impact in any project that you work on. As an independent startup, Obviously is the perfect place for someone with serious ambition.

Some other perks include:

  • Great health benefits
  • 401K Retirement Plan
  • Unlimited paid time off - vacation & sick time
  • Convenient office locations and full/part-time remote flexibility
  • Ample upward mobility opportunity while we grow and scale

If you think you’re a great fit for this role:

Apply by filling out the form below! Be sure to state what position you're applying for in your cover letter.

Please share with us:
Why you want to work at Obviously?

Why you would be a great fit for this role?

Pick one of your favorite brands (that is not fully leveraging influencer marketing) and share your thoughts on why & how they could!



*** Applicants that cannot follow the directions above, will NOT be considered ***

(Please leverage this opportunity to showcase your experience and to differentiate yourself from other applicants)

Learn more > Obviously

Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Let's get started

Create a Campaign