Client Success Associate (CSA)

New York, NY
Full Time

Position Overview

Client Success Associates (CSA) are responsible for supporting the client success team in the setup, execution and internal management of influencer campaign activations.CSA oversees the day-to-day execution of our influencer marketing initiatives and serves as the first point of contact for our influencer network.

CSA’s are responsible for nurturing the relationships we have with existing influencers and adhering campaigns and influencers to the timeline set forth by the CSM.

This role serves as a support layer for Client Success Managers in the successful planning, execution and delivery of key campaign deliverables and creative brief requirements.

About obviously

Obviously is a fun, exciting and profitable business that works with world class brands like Google, Sephora, Saks, Amazon, and Lyft. We pride ourselves in providing our clients exceptional service and expertise in the exciting and ever changing landscape of influencer marketing.

Learn more > Obviously

Primary Responsibilities

Ensure the Success of Our Clients & Their Campaigns

Understand the campaign KPIs and work with influencers to meet expectations outlined by the CSM - KPI alignment is scoped but not limited to:

  • Build and verify campaign offers based on the statement of work (SOW)
  • Manage the influencer participation of the offer
  • Manage all influencer communication for assigned clients
  • Build and verify influencer audiences
  • Vet influencers based on creative brief requirements
  • Rate and review campaign content and copy
  • Provide feedback to influencers from brand content approvals
  • Campaign Management
  • Handle all influencer communication
  • Maintain internal calendars and timelines based on client needs
  • Proactively informs CS team on influencer updates and campaign pacing
  • Support CSMs
  • Update reports (formatting, sentiment, cities, aesthetic slides)
  • Organize and manage campaign content via the Google Drive
  • Take notes during kick off calls
  • Provide ad-hoc administrative support as needed

Who we are looking for

Qualifications

Salary & Benefits

We're a small, collaborative team which means that you will have direct impact in any project that you work on. As an independent startup, Obviously is the perfect place for someone with serious ambition.

Some other perks include:

  • Great health benefits
  • 401K Retirement Plan
  • Unlimited paid time off
  • vacation & sick time
  • Convenient office locations and full/part-time remote flexibility
  • Ample upward mobility opportunity while we grow and scale

If you think you’re a great fit for this role:

Apply by filling out the form below! Be sure to state what position you're applying for in your cover letter.

Please share with us:
Why you want to work at Obviously?

Why you would be a great fit for this role?

Pick one of your favorite brands (that is not fully leveraging influencer marketing) and share your thoughts on why & how they could!



*** Applicants that cannot follow the directions above, will NOT be considered ***

(Please leverage this opportunity to showcase your experience and to differentiate yourself from other applicants)

Learn more > Obviously

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